Get help with your Natural House orders, products, and account. Find answers to common questions about probiotic cleaning products and shipping.
Track your order and get shipping updates. Start a return or exchange. Learn about our ingredients and product safety at our ingredients page.
Standard delivery takes 1-5 business days in the continental US. Orders are processed within 1-2 business days.
Yes. Free standard shipping is automatically applied to all orders over $50 within the continental US. Orders of $50 or less have a flat $9.99 shipping fee.
Yes. Natural House probiotic cleaners use naturally-derived ingredients and beneficial bacteria. They are made without harsh chemicals and safe to use around pets and children. Allow surfaces to dry before pet contact.
Our probiotic cleaners use beneficial bacteria and natural enzymes to break down dirt and organic matter at a microscopic level.
We offer a 30-day return policy for unused, unopened products in original condition. Contact support@naturalhouse.com or call 1-877-767-8482 to initiate a return. Refunds are processed within 5-7 business days of receiving the return.
You will receive a shipping confirmation email with a tracking number once your order ships. Use the tracking link in that email to follow your package.
Phone: 1-877-767-8482 (Monday–Friday, 9:00 AM – 6:00 PM EST)
Email: support@naturalhouse.com
Follow us on Instagram: @naturalhouseprobiotics
Related: Returns & Exchanges policy | Ingredient safety information